IT Support

Flexible IT SUPPORT packages

to suit your Bunbury business

Whether your computer just died, your system just got hacked or you’re looking to upgrade to the latest software, Brisk Technology can help.

We offer proactive IT systems monitoring, maintenance and support of servers, desktops and networks for small businesses located in Bunbury and throughout the South-West region, for a fixed monthly fee.
I’ll admit I’m not particularly IT savvy, so one of the reasons I like working with Matt is that he just gets on with it and leaves me to focus on my business.

Mike Honeybell - Director

Totally Work Wear, Bunbury

EVERY IT SUPPORT PACKAGES INCLUDES:

Desktop & Network Maintenance

Ensuring all your computers and connections are in tip-top condition.

Desktop Patch Management

Ensuring the latest operating system updates are installed and all third-party software is error free.

IT support

Contact us via phone or email or request an on-site visit.

24x7 system monitoring

We'll track everything and alert you if something goes wrong.

Backup monitoring

We’ll ensure all your data is regularly backed up in a safe and secure environment.

Security

We’ll proactively monitor your anti-virus, email and web filtering.

Micro

Own a small business? If you’re working alone or with a small team, you may think that IT support is beyond your budget. But think again. At Brisk we’ve developed a super affordable IT package especially for micro businesses of five staff or fewer.
  • Desktop & Network Maintenance
  • Desktop Patch Management
  • 1 Hour Phone & Email Support
  • 24x7 System Monitoring
  • Back-up Monitoring
  • Security

Starter

 

* Alerts: Instant during business hours. Within 30 minutes after hours.

  • Server & Network Maintenance
  • Desktop & Server Patch Management
  • Vendor Management
  • Unlimited Phone & Email Support
  • Unlimited On-site Support
  • 24x7 Monitoring, Alerting & Logging*
  • Back-up Monitoring & Testing
  • Mobile Device Management
  • Customer Portal and Ticketing System access from your desktop

Standard

* Alerts: Instant during business hours. Within 30 minutes after hours.
  • Server & Network Maintenance
  • Desktop & Server Patch Management
  • Vendor Management
  • Unlimited Phone & Email Support
  • Unlimited On-site Support
  • 24x7 Monitoring, Alerting & Logging*
  • Back-up Monitoring & Testing
  • Mobile Device Management
  • Customer Portal and Ticketing System access from your desktop

Enterprise

* Alerts: Instant during business hours. Within 30 minutes after hours.
  • Server & Network Maintenance
  • Desktop & Server Patch Management
  • Vendor Management
  • Unlimited Phone & Email Support
  • Unlimited On-site Support
  • 24x7 Monitoring, Alerting & Logging*
  • Back-up Monitoring & Testing
  • Mobile Device Management
  • Customer Portal and Ticketing System access from your desktop

Corporate

* Alerts: Instant during business hours. Within 30 minutes after hours.
  • Server & Network Maintenance
  • Desktop & Server Patch Management
  • Vendor Management
  • Unlimited Phone & Email Support
  • Unlimited On-site Support
  • 24x7 Monitoring, Alerting & Logging*
  • Back-up Monitoring & Testing
  • Mobile Device Management
  • Customer Portal and Ticketing System access from your desktop

OPTIONAL EXTRAS:

VIP IT Support

For an additional $50 / month (per employee), you’ll be guaranteed a 1-hour response time on ALL your IT support tickets.

Managed off-site backup

Save important office data in our secure Perth-based data centre.

Managed Security

We’ll manage your anti-virus, anti- spam, email and web filtering.

November Support Performance

361

Tickets

2 mins

Avg Response Time

15 mins

Avg Resolution Time

100%

Customer Satisfaction

Let’s discuss how Brisk Technology in Bunbury
can help support your IT needs.